Frequently Asked Questions

Our patented folding mechanism uses precision-grade aerospace aluminium — the same alloy found in aircraft landing gear. Simply open the sole, pull out or fold in the heel, and close the sole back. The entire process takes about 2 seconds and requires no tools. The mechanism is engineered to withstand over 10,000 conversions.

Absolutely. Every pair features a cushioned leather insole with memory foam padding. Both heel and flat modes are designed for extended wear. Many of our customers — including nurses, teachers, and professionals — wear them for 12+ hour days without discomfort.

We use only premium, ethically sourced materials. Depending on the style, our uppers are crafted from full-grain Italian leather, silk, or stretch knit. The soles are non-slip rubber, and the folding mechanism is precision-grade aluminium. Every pair is handmade by master artisans in Florence, Italy.

The heel height varies by style but generally ranges from 7cm to 9cm (approximately 2.75 to 3.5 inches). In flat mode, the sole sits at approximately 1.5cm — similar to a standard ballet flat.

No. The folding mechanism is engineered from aerospace-grade aluminium and stress-tested to exceed 10,000 conversions. That's more than 13 years of daily use. If you ever experience an issue with the mechanism, our warranty covers it.

Yes, our shoes generally run true to UK sizing. However, if you're between sizes, we recommend going half a size up for the most comfortable fit. You can refer to our detailed size chart on each product page.

We offer UK sizes 3 through 10 (US 5–12, EU 36–43), with half sizes available on most styles. Check each product page for specific size availability.

We offer free worldwide shipping on every order. UK orders typically arrive within 3–5 business days. European orders take 5–7 business days, and international orders 7–14 business days. You'll receive a tracking number via email as soon as your order ships.

Yes! We offer a 30-day return policy, no questions asked. If your shoes don't fit or you change your mind, simply contact us and we'll arrange a free return. Shoes must be unworn and in original packaging. For exchanges, we'll ship the new pair as soon as we receive the return. See our Shipping & Returns page for full details.

Yes, 100%. We offer free standard shipping on every order worldwide — no minimum purchase required. No hidden fees at checkout.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed through Shopify's secure checkout with 256-bit SSL encryption.

Absolutely. All transactions are processed through Shopify's PCI-compliant payment system with 256-bit SSL encryption. We never store your credit card details on our servers.