Last updated: March 2026
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Personal information: Name, email address, shipping address, and phone number when you place an order
- Payment information: Processed securely through Shopify — we never store your credit card details
- Browsing data: Pages visited, products viewed, and interactions with our site to improve your experience
- Device information: Browser type, device type, and IP address for security and analytics
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Improve our website and shopping experience
- Send marketing communications (only with your consent)
- Prevent fraud and maintain security
3. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences and shopping bag
- Analyse website traffic and performance
- Deliver relevant advertising through platforms like Meta (Facebook/Instagram)
We use the Meta Pixel to measure the effectiveness of our advertising campaigns. You can opt out of personalised ads through your Facebook ad settings or by using browser-level cookie controls.
4. Third-Party Services
We work with trusted third parties to operate our business:
- Shopify: E-commerce platform and payment processing
- Meta (Facebook/Instagram): Advertising and analytics
- Shipping carriers: Order delivery and tracking
These partners only receive information necessary to perform their services and are contractually obligated to protect your data.
5. Data Security
We take the security of your data seriously. All transactions are processed through Shopify's PCI-compliant payment system with 256-bit SSL encryption. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or destruction.
6. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Withdraw consent for data processing
To exercise any of these rights, please contact us at privacy@versoheels.com.
7. Data Retention
We retain your personal information for as long as necessary to fulfil orders, provide customer support, and comply with legal obligations. Order data is typically retained for 6 years for tax and accounting purposes. You may request deletion of your data at any time.
8. Marketing Communications
If you subscribe to our newsletter or create an account, you may receive marketing emails about new products, promotions, and brand updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Email: privacy@versoheels.com
- Contact form: versoheels.com/contact